By Scott Boone
Image courtesy of flickr |
Having owned and operated a business called “Scott’s
Discount Moving” you would assume I was the poster child for helping people get
the best deal on a move. I am. That being
said, it still irks me when someone tries to get me to go lower than my already
discounted prices. Mind you, I don’t
blame the consumer for this. I blame
competitors in the moving business who advertise ridiculously low prices, then
fail to deliver as advertised.
Many movers that advertise low, low prices online only
do so to suck the consumer into a classic bait and switch. I mean, do you honestly believe that any
moving company with a truck and a crew is going to move anything anywhere for
$199? If they do, they won’t be in
business for long. More likely is that
once you are seated in front of the proprietor, he will explain that the
advertised price only includes a limited number of items, or that it doesn’t
include mileage. In short, the ad is a
fishing expedition where the fish soon finds out that the juicy worm they were
promised has a lot of strings attached.
Sharp
Curves Ahead
Image courtesy of Pixabay |
Even worse, are consumers who come to me after they
have been left in the lurch by movers who took their deposit, then failed to
show up at the designated time and place.
Other underhanded operators will smilingly load and transport your
goods, only to demand a steep additional fee to unload the truck. This
surcharge can be based on the fact that the movers needed to negotiate stairs, it
can be based on the fact that they had to park the truck further away from the
property than was expected, or some other pretense. If you
don’t pay this highway robbery, your belongings will either be offloaded onto the
lawn, or the driver may elect to close up the truck and drive off with all your
stuff. This happens to unwary families more
often than you would think.
That doesn’t mean that you can’t get a deal when it
comes to moving your home or office. You
just need to understand the rules of the game going in. Rule #1 is there is no free lunch. That means if the deal seems too good, it
probably is. There is a big difference
between a cheap move and an affordably priced one. Cheap movers hire day laborers as opposed to
an experienced moving crew. One of the
first questions I would ask any potential mover is whether their crew is
composed of employees or independent contractors. I don’t know about you, but I wouldn’t want
to trust my precious possessions to a crew that is here today and gone
tomorrow. That cheap deal might not seem
so cheap if your belongings are lost, damaged or destroyed.
Image courtesy of flickr |
Speaking of damages, the second thing I would ask a
potential mover is the insurance coverage the “cheap move” includes. Some
moving companies only carry the minimum amount of insurance coverage required
by law. Since uninsured goods that are damaged will only be reimbursed at
the rate of 60 cents per pound, you could be out a lot of money if that $2,000
Smart TV gets damaged in the move and the mover has inadequate insurance.
(Also, a moving company that insures your belongings should not charge
extra for this coverage.)
The third thing you want
to quiz a potential mover about is how long they have been in business. You’d be shocked at how many companies have
only been in the moving business for a short time. Sure, the parent company might have been in
business for 50 years or more, if you are dealing with a franchise. But that doesn’t mean the local operator has
been in the game for more than a year.
When it comes to vetting a moving company, you need to check them out online,
you need to talk to other people who have recently had their home or office
moved by the firm you are considering, and you should also find out if they
have any video testimonials you can view.
If you don’t find much in the way of online reviews or video
testimonials, run do not walk to the nearest exit, since it is all too easy to
close a business with a lot of complaints, only to reopen under a new name.
Image courtesy of flickr |
Speaking of name, if any
mover names a lowball price, only to demand a steep deposit, this is a warning
sign you should heed. A legitimate
moving company will never ask for a cash deposit. Most will have you sign an agreement, after
which you will render payment via credit card after the fact. If you are offered a cash discount, don’t fall
for it. Face it, if you are asked to put
up cash or check as a deposit, you have no recourse should the mover do you
wrong.
The Devil’s in the Details
The last and most important
part of the vetting process involves the details of the contract. Since some movers charge by the hour, while
others charge by the pound, you had better understand which is which. If the contract contains the words “non-binding
estimate” you could be in for a shock when the mover hands you a bill for
additional charges based on the certified weight of your cargo. If your new home is in a high-rise, or
includes a second floor, you need to find out of the mover is going to charge
you extra for this service. Looking to
move in the summer? Peak season rates
may apply. Does the contract include “Guaranteed
Pickup and/or Delivery?” If it does and
the mover fails to show or is significantly late to arrive on moving day, you
should be entitled to reimbursement for any delays.
If you want to save money on your next move, follow these rules:
- Book early (as opposed to 2-weeks before you need to move out)
- Move off-season (Our busy season runs from June-September)
- Make sure your fragile items are well padded
- Thoroughly research movers in your area
While the process needed
to determine whether you are getting a good deal on your move is not a simple one,
hiring the wrong mover can cost you far more than you would ever wish to
pay. And that’s no deal at all.
With over 4,000 moves, Scott's Discount Movers has handled moves of all sizes, including local and cross country. If you are looking to move your home or office, you can depend on Scott's Discount Movers to provide a stress-free relocation.
Like my daddy always used to say, "Those that don't look, sometimes get took." With the Internet being so information packed, if you don't investigate a mover before hiring one, shame on you.
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